Shipping policy

Shipping Policy

We offer worldwide shipping from our fulfillment centers in the United States.

Processing Time:

• Orders are typically processed within 2–3 business days.

• Processing times may be extended during high-volume periods.

Shipping Methods and Delivery Times:

• Shipping options and delivery times are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times are provided during the checkout process.

Shipping Costs:

• Shipping costs are calculated at checkout and are based on the selected shipping method and destination.

International Shipping:

• International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

• Delivery times for international orders vary depending on the destination and customs processing.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.

• Please allow up to 48 hours for tracking information to become available.

Shipping Restrictions:

• We do not ship to P.O. Boxes or APO/FPO addresses.

• Some items may have shipping restrictions due to size, weight, or destination.

Lost or Damaged Packages:

• If your package is lost or arrives damaged, please contact our customer service team at support@onelive.com within 7 days of the expected delivery date.

Contact Us:

• For any questions or concerns regarding your order or shipping, please contact our customer service team at support@onelive.com.